Shipping Policy
Shipping Policy – Claire Vancouver (Canada)
At Claire Vancouver, we are committed to providing our customers with fast, reliable, and free shipping across Canada and internationally.
This Shipping Policy explains our delivery times, processing procedures, and important information to ensure a smooth shopping experience.
Processing and Delivery Times
Orders are typically processed within 24–48 hours after purchase confirmation.
Once shipped, delivery usually takes 5 to 14 business days, depending on your location and carrier availability.
Please note that delivery times may vary due to factors such as:
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weather conditions,
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public holidays or busy seasons,
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customs clearance (for international orders),
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unforeseen courier delays.
Shipping Within Canada
All orders to Canadian addresses are shipped from our partner distribution centres and delivered by trusted carriers such as Canada Post, Purolator, or UPS, depending on your region.
Delivery to major cities: 5–7 business days
Delivery to remote or rural areas: 10–14 business days
We currently offer free standard shipping on all orders within Canada — no minimum purchase required.
International Shipping
We also ship to customers outside Canada.
Delivery times for international orders typically range from 7–21 business days, depending on the destination and customs processing.
International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this tracking number to monitor your parcel’s progress directly on the carrier’s website.
If you do not receive tracking information within 3 business days, please contact us at info@clairevancouver.com.
Shipping Costs
At Claire Vancouver, we proudly offer free standard shipping on all orders, both within Canada and internationally.
There are no hidden fees for shipping — it’s part of our commitment to a simple, transparent shopping experience.
Customs and Duties
For customers outside Canada, any customs duties, VAT, or import taxes are the responsibility of the buyer.
We recommend checking your local import regulations before placing your order.
Orders shipped within Canada are not subject to customs duties or import taxes.
Delays and Exceptions
While we make every effort to deliver your order on time, certain events may cause unavoidable delays, including:
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severe weather or natural events,
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customs inspections,
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carrier service interruptions,
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peak seasonal volumes.
Claire Vancouver cannot be held responsible for delays caused by external shipping partners, but we will always assist you in tracking and resolving any delivery issues promptly.
Order Issues and Support
If your order is delayed, damaged, or missing, please contact us as soon as possible with your order number and tracking details.
Our customer service team will work with the carrier to resolve the issue efficiently.
We aim to respond to all messages within 24–48 hours (business days).
Summary
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Processing time: 24–48 hours
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Delivery time (Canada): 5–14 business days
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Delivery time (International): 7–21 business days
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Shipping cost: Free
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Tracking: Provided by email
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Customs duties: Paid by customer (international orders only)
Contact
For any questions or additional information about shipping, please contact: